CRM Software/Freshsales

Freshsales

Sales CRM by Freshworks for contacts, accounts, deals and sales activity.

21-day free trialNo credit card required, with access to the fully-loaded CRM according to the pricing page.

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Best suited for

Sales teams that want telephony and chat built in from the start, including on the free plan, with AI support (Freddy AI) on higher plans.
Contact and account management with Kanban views, lifecycle stages and an activity timeline.
Built-in phone and live chat on all plans, including the free plan.
Sales sequences, auto-assignment and multiple pipelines (from Pro).
AI-based contact scoring and email generation with Freddy AI (from Pro).

Less suitable if

No API access on the free plan and webhooks require Pro or higher.
Payments are per the terms non-cancelable and non-refundable during the subscription term, and the user count cannot be reduced during the term.
Only a 14-day export window after account closure; the inspected price evidence showed USD but the regional currency for Sweden is not final-verified.

Target audience

Sales teams that want telephony and chat built in from the start, including on the free plan, with AI support (Freddy AI) on higher plans.

Main use cases

Contact and account management with Kanban views, lifecycle stages and an activity timeline.
Built-in phone and live chat on all plans, including the free plan.
Sales sequences, auto-assignment and multiple pipelines (from Pro).
AI-based contact scoring and email generation with Freddy AI (from Pro).

Strengths

Free plan for up to three users with built-in telephony and chat.
21-day trial without a credit card – the longest among the compared products.
The regional currency for paid prices requires final verification before exact amounts are used in public comparison.
24x5 support included on all plans, including the free plan; import and export documented on all plans.

Weaknesses and caveats

No API access on the free plan and webhooks require Pro or higher.
Payments are per the terms non-cancelable and non-refundable during the subscription term, and the user count cannot be reduced during the term.
Only a 14-day export window after account closure; the inspected price evidence showed USD but the regional currency for Sweden is not final-verified.

Documented integrations

Mailchimp
QuickBooks
Xero
Stripe
PandaDoc
Slack

The statements above are based on the sources listed under Sources & Verification.

Relevant comparisons

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Prices & Plans

Price information last checked: 2026-06-30

Free

Free for up to three users.

Free

Recorded source price · not yet human-approved

Source checked on 2026-07-12

Limits

Users3

Features

Contact management
Structured people records and activity history.
Included
Company management
Organization/account records linked to people and deals.
Included
Deal management
Opportunities with value, owner, stage and close data.
Included
Pipeline management
Configurable visual sales stages.
Included
Activities and tasks
Tasks, calls, meetings, reminders or follow-ups.
Included
Calling
Highest verified calling level.
native
Web chat capture
First-party chat or chatbot lead capture.
Included
Mobile app
First-party app availability.
ios-and-android
Data export
Documented export of core CRM records.
full

Growth (monthly billing)

Paid-price candidate retained for evidence review; regional currency requires human verification before exact public use.

Price varies by region and subscription – check the current price with the provider

Currency and final price may vary by region or billing country and require Swedish verification.

Source checked on 2026-07-12

Limits

Api requests per account hour1000
File storage gb per user2

Features

Contact management
Structured people records and activity history.
Included
Company management
Organization/account records linked to people and deals.
Included
Deal management
Opportunities with value, owner, stage and close data.
Included
Pipeline management
Configurable visual sales stages.
Included
Activities and tasks
Tasks, calls, meetings, reminders or follow-ups.
Included
Calling
Highest verified calling level.
native
Web chat capture
First-party chat or chatbot lead capture.
Included
Mobile app
First-party app availability.
ios-and-android
Data export
Documented export of core CRM records.
full
Email integration
Highest verified native email sync level.
two-way
Workflow automation
Configurable triggers and actions.
Included
Standard reporting
Provider-built CRM or sales reports.
Included
API access
Highest verified API access level.
read-write

Growth (annual billing)

Paid-price candidate retained for evidence review; regional currency requires human verification before exact public use.

Price varies by region and subscription – check the current price with the provider

Currency and final price may vary by region or billing country and require Swedish verification.

Source checked on 2026-07-12

Limits

Api requests per account hour1000
File storage gb per user2

Features

Contact management
Structured people records and activity history.
Included
Company management
Organization/account records linked to people and deals.
Included
Deal management
Opportunities with value, owner, stage and close data.
Included
Pipeline management
Configurable visual sales stages.
Included
Activities and tasks
Tasks, calls, meetings, reminders or follow-ups.
Included
Calling
Highest verified calling level.
native
Web chat capture
First-party chat or chatbot lead capture.
Included
Mobile app
First-party app availability.
ios-and-android
Data export
Documented export of core CRM records.
full
Email integration
Highest verified native email sync level.
two-way
Workflow automation
Configurable triggers and actions.
Included
Standard reporting
Provider-built CRM or sales reports.
Included
API access
Highest verified API access level.
read-write

Pro (monthly billing)

Paid-price candidate retained for evidence review; regional currency requires human verification before exact public use.

Price varies by region and subscription – check the current price with the provider

Currency and final price may vary by region or billing country and require Swedish verification.

Source checked on 2026-07-12

Limits

Api requests per account hour2000
File storage gb per user5

Features

Contact management
Structured people records and activity history.
Included
Company management
Organization/account records linked to people and deals.
Included
Deal management
Opportunities with value, owner, stage and close data.
Included
Pipeline management
Configurable visual sales stages.
Included
Activities and tasks
Tasks, calls, meetings, reminders or follow-ups.
Included
Calling
Highest verified calling level.
native
Web chat capture
First-party chat or chatbot lead capture.
Included
Mobile app
First-party app availability.
ios-and-android
Data export
Documented export of core CRM records.
full
Email integration
Highest verified native email sync level.
two-way
Workflow automation
Configurable triggers and actions.
Included
Standard reporting
Provider-built CRM or sales reports.
Included
API access
Highest verified API access level.
read-write
Multiple pipelines
More than one pipeline in the evaluated plan.
Included
Sales sequences
Multi-step automated outreach or follow-up.
Included
Lead routing
Rules-based or automated assignment.
Included
Custom reporting
User-built reports from selected data.
Included
Webhooks
Event-driven inbound or outbound webhooks.
Included

Pro (annual billing)

Paid-price candidate retained for evidence review; regional currency requires human verification before exact public use.

Price varies by region and subscription – check the current price with the provider

Currency and final price may vary by region or billing country and require Swedish verification.

Source checked on 2026-07-12

Limits

Api requests per account hour2000
File storage gb per user5

Features

Contact management
Structured people records and activity history.
Included
Company management
Organization/account records linked to people and deals.
Included
Deal management
Opportunities with value, owner, stage and close data.
Included
Pipeline management
Configurable visual sales stages.
Included
Activities and tasks
Tasks, calls, meetings, reminders or follow-ups.
Included
Calling
Highest verified calling level.
native
Web chat capture
First-party chat or chatbot lead capture.
Included
Mobile app
First-party app availability.
ios-and-android
Data export
Documented export of core CRM records.
full
Email integration
Highest verified native email sync level.
two-way
Workflow automation
Configurable triggers and actions.
Included
Standard reporting
Provider-built CRM or sales reports.
Included
API access
Highest verified API access level.
read-write
Multiple pipelines
More than one pipeline in the evaluated plan.
Included
Sales sequences
Multi-step automated outreach or follow-up.
Included
Lead routing
Rules-based or automated assignment.
Included
Custom reporting
User-built reports from selected data.
Included
Webhooks
Event-driven inbound or outbound webhooks.
Included

Enterprise (monthly billing)

Paid-price candidate retained for evidence review; regional currency requires human verification before exact public use.

Price varies by region and subscription – check the current price with the provider

Currency and final price may vary by region or billing country and require Swedish verification.

Source checked on 2026-07-12

Limits

Api requests per account hour5000
File storage gb per user100

Features

Contact management
Structured people records and activity history.
Included
Company management
Organization/account records linked to people and deals.
Included
Deal management
Opportunities with value, owner, stage and close data.
Included
Pipeline management
Configurable visual sales stages.
Included
Activities and tasks
Tasks, calls, meetings, reminders or follow-ups.
Included
Calling
Highest verified calling level.
native
Web chat capture
First-party chat or chatbot lead capture.
Included
Mobile app
First-party app availability.
ios-and-android
Data export
Documented export of core CRM records.
full
Email integration
Highest verified native email sync level.
two-way
Workflow automation
Configurable triggers and actions.
Included
Standard reporting
Provider-built CRM or sales reports.
Included
API access
Highest verified API access level.
read-write
Multiple pipelines
More than one pipeline in the evaluated plan.
Included
Sales sequences
Multi-step automated outreach or follow-up.
Included
Lead routing
Rules-based or automated assignment.
Included
Custom reporting
User-built reports from selected data.
Included
Webhooks
Event-driven inbound or outbound webhooks.
Included
Role permissions
Roles, teams or record-level access controls.
Included
Sales forecasting
Pipeline, probability or quota forecasting.
Included

Enterprise (annual billing)

Paid-price candidate retained for evidence review; regional currency requires human verification before exact public use.

Price varies by region and subscription – check the current price with the provider

Currency and final price may vary by region or billing country and require Swedish verification.

Source checked on 2026-07-12

Limits

Api requests per account hour5000
File storage gb per user100

Features

Contact management
Structured people records and activity history.
Included
Company management
Organization/account records linked to people and deals.
Included
Deal management
Opportunities with value, owner, stage and close data.
Included
Pipeline management
Configurable visual sales stages.
Included
Activities and tasks
Tasks, calls, meetings, reminders or follow-ups.
Included
Calling
Highest verified calling level.
native
Web chat capture
First-party chat or chatbot lead capture.
Included
Mobile app
First-party app availability.
ios-and-android
Data export
Documented export of core CRM records.
full
Email integration
Highest verified native email sync level.
two-way
Workflow automation
Configurable triggers and actions.
Included
Standard reporting
Provider-built CRM or sales reports.
Included
API access
Highest verified API access level.
read-write
Multiple pipelines
More than one pipeline in the evaluated plan.
Included
Sales sequences
Multi-step automated outreach or follow-up.
Included
Lead routing
Rules-based or automated assignment.
Included
Custom reporting
User-built reports from selected data.
Included
Webhooks
Event-driven inbound or outbound webhooks.
Included
Role permissions
Roles, teams or record-level access controls.
Included
Sales forecasting
Pipeline, probability or quota forecasting.
Included

Sources & status

Freshsales: Streamlined Sales CRM Solutionfrom Freshworksen

Source checked

Source notes: Supports non-price product depth about lead capture, Kanban views, communication context, automation, Freddy AI, trial messaging and sales workflow. Not used as price evidence.

Recently verifiedSource checked: 7/14/2026View original source

Freshsales Pricingfrom Freshworksglobal/US execution context

Conflicting information

Source notes: The inspected official artifact showed USD values, but earlier evidence also reported EUR. Paid regional currency for a Swedish customer is not human-verified and exact paid prices remain blocked.

Recently verifiedSource checked: 7/12/2026View original source

Freshsales Feature Comparisonfrom Freshworksen-US

Source checked

Recently verifiedSource checked: 6/30/2026View original source

Freshsales CRM API Referencefrom Freshworksen

Source checked

Source notes: Supports technical diligence for API access to leads, contacts, accounts, deals, notes, tasks and appointments. Not used as price evidence.

Recently verifiedSource checked: 7/14/2026View original source

Freshworks Terms of Servicefrom Freshworksen

Source checked

Source notes: Supports contract, payment, user reduction, customer data and post-termination export checks for Freshsales buyers. Not used as price evidence.

Recently verifiedSource checked: 7/14/2026View original source